e-Sakal has reported that outages and failures with the main Aadhaar data server are causing problems with Aadhaar enrolment in Pune city and suburbs. Official enrolment centers with a limit of 20 tokens a day are seeing crowds and queues from dawn, well before they open. Even after getting tokens, problems with capturing biometrics due to the outages are causing extensive difficulties for people who need to enrol or update their Aadhaar.

Setu Seva Kendras, Maha e-Swea Kendras, Municipal Corporation offices, post offices, panks and BSNL offices are all working, but technical failures are causing delays and scanning of biometrics is riddled with difficulties for both enrolments as well as “Update Client Life” services.

Quoting several people queued up before centers, the report identifies common problems stated by people waiting to avail services:

  • Elderly people not able to get their biometrics scanned
  • Queues for tokens from dawn outside centers
  • Delays in enrolments and updates in spite of getting tokens due to technical problems with machines
  • e-Sewa having been closed for some months caused undue suffering
  • Necessity of Aadhaar for admissions in schools and colleges


“Technical failure with SFTP server were resulting in computerized Aadhaar data of biometric entries not being updated on Aadhaar server. This was causing problems in enrolment and updation. The technical failure has been corrected and Aadhaar enrolment and UCL kit services are being restored.” ~ Vikas Bhalerao, tehsildar and Aadhaar nodal officer.

Recently, Aadhaar services in Andhra Pradesh had also been suffering from “technical failures“.

Vidyut is a commentator on socio-political issues with a keen understanding of tech and policy. She has been observing and commenting on Aadhaar since 2010 from a perspective of human rights, democracy and technological robustness.

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